ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT LATEST TEST TESTKING | VALID EXAM ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT BOOK

ITIL-4-Practitioner-Release-Management Latest Test Testking | Valid Exam ITIL-4-Practitioner-Release-Management Book

ITIL-4-Practitioner-Release-Management Latest Test Testking | Valid Exam ITIL-4-Practitioner-Release-Management Book

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?

  • A. Level 2
  • B. Level 4
  • C. Level 3
  • D. Level 1

Answer: A

Explanation:
The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement" (Section 5.2).
* The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.
* Level 1 (Ad-hoc) would mean no consistent process, which isn't the case here since the team is effective.
* Level 3 requires integration and standardization across practices, which is not met due to poor coordination.
* Level 4 is even more advanced, requiring quantitative management, which isn't applicable.
The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level
3.


NEW QUESTION # 12
An organization invested in the development and adoption of a common approach to release management.
Which metric will help the organization to understand if this initiative has been successful?

  • A. The percentage of releases that do not result in incidents
  • B. The satisfaction rating given by service consumers of individual releases
  • C. The number of releases that were implemented after the target implementation date
  • D. Alignment of release management procedures between the organization and its suppliers

Answer: A

Explanation:
A common approach to release management aims to improve the reliability and stability of releases. The ITIL 4 Practitioner: Release Managementdocument highlights key metrics for evaluating the success of release management:"Key metrics for release management often include the percentage of releases that do not result in incidents, as this indicates the stability and reliability of the release process"(Section 5.3).
* Option A (Alignment with suppliers) is a process improvement metric but doesn't directly measure the success of the release outcomes.
* Option B (The percentage of releases that do not result in incidents) directly measures the effectiveness of the release process by assessing its impact on service stability, aligning with the goal of a common approach to reduce errors and disruptions.
* Option C (Satisfaction rating) is a valuable metric but is more subjective and less directly tied to the operational success of a common approach.
* Option D (Number of delayed releases) measures timeliness but not the quality or stability of the releases.
The best metric to assess the success of a standardized release management approach is the reduction in incidents, making B the correct answer.


NEW QUESTION # 13
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

  • A. Product architecture and service relationship analysis
  • B. Release management approach review and development
  • C. Release model review and development
  • D. Release execution

Answer: C

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.


NEW QUESTION # 14
A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

  • A. Establish a centralized release management team to manage all releases
  • B. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
  • C. Delegate all release management responsibilities to product and project teams
  • D. Appoint a release manager in every product team to coordinate and coach the team members

Answer: B

Explanation:
In a collaborative, less bureaucratic structure, release management needs to balance decentralization with oversight to ensure consistency and alignment. TheITIL 4 Practitioner: Release Managementdocument advises:"In organizations adopting collaborative practices, release management responsibilities can be delegated to product and project teams to enable faster decision-making, but a release manager should be appointed to coordinate and coach the teams, ensuring consistency and adherence to standards"(Section
3.3.2).
* Option A (Centralized team) contradicts the goal of reducing bureaucracy and enabling faster, collaborative practices.
* Option B (Delegate all responsibilities) risks inconsistency and lack of oversight, which can lead to uncoordinated releases.
* Option C (Delegate most responsibilities but appoint a release manager to coordinate and coach) balances decentralization with oversight, aligning with the goal of faster, collaborative practices while maintaining consistency.
* Option D (Appoint a release manager in every team) is overly resource-intensive and may lead to fragmented approaches across teams.
The correct answer is C, as it best supports the new organizational structure while ensuring effective release management.


NEW QUESTION # 15
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • B. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
  • C. The release management practice will ensure the quick use of improved services after new service features have been made available.
  • D. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.

Answer: C


NEW QUESTION # 16
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